Gates and Partners is an internationally renowned authority on matters concerning all aspects of carrier liability and associated passenger, cargo, baggage and delay claims. To provide access to this expertise for high volume, low value claims, we also have a dedicated team specialising in those matters which fall into the small claims category, including liability and EC261 claims, debt collection and small general litigation disputes.
We offer a cost effective way of dealing with these small, low value claims, whilst still offering you the same high level of legal expertise.
Our Small Claims team consists of a team of professionals from claims administrators and paralegals to qualified assistants and partners with years of experience. All have a wealth of aviation claims experience and several have come from in-house claims departments of various airlines. Our team is fully conversant with Global Distribution Systems, IATA Ticketing Regulations and Baggage Tracing Systems (Worldtracer).
We deal with your small claims in an efficient and cost effective manner, and also are on-hand to support and advise your Customer Relations staff should they have any queries regarding claims liability. We handle claims as economically as possible, with access to online bordereau reporting and workflow software packages. We can assist with initial correspondence through to advocacy in court and do so offering an extremely competitive price structure. We are happy to negotiate special rates as part of a wider package.
Flexible Handling and Pricing
Our small claims package can be utilised as a “stand-alone” outsourced adjunct to your call centres or customer relations’ team or as part of a wider service, in conjunction with your insurance providers. Gates and Partners have long-standing relationships with a number of leading insurers and have been able to utilise the functionality of the small claims team to great advantage.
Our current infrastructure allows us to take direct responsibility for the handling of Customer Relations cases and all escalated handling processes. By accepting case files directly from your Customer Relations department, we can alleviate the burdens of the time consuming tasks associated with the administration of these cases. The level and extent of our involvement is entirely flexible. For example, we can provide telephone and email support to your service personnel and answer any queries regarding claims liability.
Some Key Features
- Flexible pricing structures
- Online Bordereau reporting available
- Workflow” management software to streamline volume handling and to access precedents
- Access to discounted terms with counsel and correspondents
- Dedicated customer service support
- Integration with your customer service databases
- Access to legal updates and training